Founded by father and son John & John Kettell, we are proud of the fact that our tight-knit team is professionally managed by two generations of husband & wife. Committed to providing our customers with the very best home improvement installation & repairs service possible, we are extremely dedicated to investing in people and the local community. Faithfully employing the whole team on a full-time basis, we do this to strengthen trust within the company whilst creating a level of service that ensures high-quality installations & customer satisfaction each and every time. Other than our fantastic family-run service, what makes us stand out from the competition is our extensive product knowledge and our talent to design exactly what you want whilst firmly complying with the latest building regulations.
I completed an Apprenticeship with Alfred Herbert Machine Tools in the late 60’s but soon moved into the window industry selling seals & hardware. I travelled the length & breadth of the country and had an extremely successful time, so in 1985 I made the decision to start my own business which I ran for over 10yrs. But with 3 children life was busy & so I took the role as General Manager for a Toughened glass manufacturer which then created the opportunity to work with my Son. We became quite a team which lead us to decide that we could start up together. We have a great working relationship and I enjoy coming to work everyday. I love meeting with customers from all walks of life and sharing my wealth of experience. No sign of me slowing down anytime soon!
Weekends & school holidays were spent with my father helping install windows & conservatories, so I have literally grown up in the industry. From leaving school, I spent a short time in the chemical distribution industry, however after John Snr moved to a toughened glass factory he needed a right hand man on the inside whilst he was out selling & so I made the official leap into the industry.
I specialise in the design & ordering of the products, having over 17 years experience. I am fastidious on compliance as well as ensuring the design and styles are as sympathetic to a property as possible or match the customers brief as closely as possible. I love the product & innovations that move the sector forward. I feel a great sense of pride as I drive around Leicestershire spotting our windows & doors with my young children. My daughter would like me to develop a pink door, so any brave customers out there, please get in touch!
I officially joined the business in May 2018 following a 15yr career in Retail Buying, but really I have been involved since the businesses creation, meeting John, my now husband shortly after it was founded. My passion lies in creating a great customer experience & ensuring we strive to be the best installer across Leicestershire. I do love numbers & data too, but there is so much variety and scope to my role that I have definitely hit the ground running!
Lee has been in the industry for over 25yrs. Starting out in the warehouse and then progressing swiftly to warehouse manager, then fitter & then to Surveyor. This provided a natural progression into Installations management. This combined experience has meant Lee is able to fully appreciate all aspects of the customers installation journey, taking into account the structural & design aspects as well as ensuring the fitting teams have the right time to complete work to a high standard. Lee has always enjoyed making and seeing a difference to people’s homes.
Steve is a seasoned and experienced sales advisor, with over 35 years in the industry. He has a real passion for meeting people & supporting them to create their dream home. By Kettell offering a diverse range of top quality products he is able to match specific requirements safe in the knowledge that our qualified installers will bring the dream to reality.
Unlike the majority of the industry here at Kettell Windows we have chosen to employ all of our fitters. This ensures that our team members can take sufficient time to complete our customers installations from start to finish & also continually improve skill levels across the profiles & brands we choose. This in turn has meant that many of our team have been with us for many years. All the team bring a wealth of experience & skills, from stained glass work to bricklaying. We are biased, but believe we have the best fitters in Leicestershire.
Winnie is an integral part of the business. Now 8yrs old she has been coming to work everyday from a pup & when she isn’t in the office it just doesn’t feel the same. Most days you will find her curled up in her bed, dodging samples & parcel arrivals. When customers come to visit our showroom she is always keen to make herself known, especially if you would like to give her a treat!! Winnie is also good for the soul, as provides a reason to leave the desk & get out in the fresh air & onto the lovely park here in East Goscote where we all meet lovely 2 legged & 4 legged friends.