Kettell Windows Ltd Privacy Statement
Kettell Windows Ltd holds information about customers to enable us to conduct business. As part of this, we may hold a minimal amount of personal data which may include your name, property address, email address and telephone number.
Kettell Windows Ltd is committed to ensuring that your privacy is protected in accordance with the law. We take privacy and your rights as an individual seriously.
1. The Data Controller
Kettell Windows Ltd is the data controller. Kettell Windows Ltd is based at Unit 12, The Warren, East Goscote, Leicestershire, LE7 3XA and is contactable via telephone (01162696721) or via email at (firstname.lastname@example.org).
If you have any queries, please do not hesitate to contact us.
2. Processing of Personal Data
We only hold the minimal amount of personal data which can be considered low risk in accordance with a Data Protection Impact Assessment (DPIA) and a Legitimate Interest Assessment (LIA) we have carried out.
The personal data we hold may include your name, property address, email address and telephone number. If the work carried out involves other parties we are likely to hold similar information on those individuals also.
3. The legal basis for processing personal data
Legitimate interest is the legal basis we rely on to process your personal data while you are an active customer and if we believe our other products and services may be of interest to you.
4. Sharing of personal data
Your data is only disclosed to employees of Kettell Windows Ltd and to outsourced suppliers such as builders & electricians.
We may also need to disclose information to authorities or professionals for legal reasons or in the case of a dispute.
6. How long do we hold personal data?
We retain personal data for as long as a customer is active and for the length of our product guarantee’s (5-20 years dependant upon products installed).
8. Your rights as an individual
It is important that you understand what your rights are as an individual.
• Right to Erasure.
You may request that Kettell Windows Ltd erases your personal data and we will do so within 24 working hours. To avoid the possibility of re-adding your personal data again in the future, we will retain your name and email address (if available). You may request that we add your personal data back on to the database at any time.
• Subject Access Request
At any point, you have the right to submit a Subject Access Request. Within a month period, we will respond to the request made. We will not charge a fee for any of the requests above unless the request is ‘manifestly unfounded or excessive’. We also reserve the right to withhold personal data if disclosing it would ‘adversely affect the rights and freedoms of others’.
10. Data Breach
Should there be a breach of information we will inform the Information Commissioners Office (ICO )and anyone who has been affected by the breach within 24hrs of said breach.
11.Registering a complaint
If at any point you feel we are being unfair or dismissing your rights as an individual please contact us and let us know.
12. Data Enquiries
If you have any queries regarding how your date is held, processed or shared including activating your right to erasure please contact Kettell Windows Ltd, Unit 12, The Warren, East Goscote, Leicestershire, LE7 3XA and is contactable via telephone (01162696721) or via email at (email@example.com).