It is a time for new beginnings here at Kettell

What Kettell Windows has in store

It is a time for new beginnings here at Kettell Windows. Our co-founder John Senior and his wife Pat retired just before Christmas (it also means that our beloved dog, Winnie, will be seen less around the office as she accompanies them on more walks!).

As we wished them on their way to a happy retirement, we got planning our Showroom Open Weekend with a real focus on our new look & product range & launching our crusade to #Banishbaddoors across Leicestershire. 

Now we can fully turn our attention to the months and years ahead.

We remain absolutely committed to the values that our family business has held dear for so many years:  of only ever supplying beautifully-crafted doors and windows, through personalised customer service and expert fitting. 

So, how do these values translate into our plans for the coming year?

Here’s an insight into how we will be delivering on the excellent customer service that we are known for locally – and how we will banish bad doors and windows from Leicestershire at the same time!

The most extensive range of Doors and Windows in Leicestershire 

Choice of doors and windows is so important, and Kettell  is proud to offer a variety of brands, colours, styles, fittings and price. We take the time to really understand what each customer wants and needs for their home – whether they seek to marry a love of timber with a low-maintenance option, or are looking for a double-rebated door that offers unbeatable insulation and is hard-wearing against the elements.

We are continuing to extend that range, most recently by partnering with Comp Door. 

Affordable doors and windows

We really are committed to offering a range of doors and windows to cater for any budget.

We have launched two new initiatives to offer quality doors at an affordable price:

1. A Range at all price points
   Carefully selected products at each price point but not compromising on Quality… 

2. Financing options
   We never offer discounts or ‘manager’s specials’; you can trust that the price we quote at the start is always our best price. Where it may be prohibitive to pay our price in full, we offer two finance options to Kettell customers:
   

• Interest bearing at 9.9% APR over 60 months and 120 months.
• BNPL (Buy Now, Pay Later) – 9.9% APR – First payment 6 months after installation (or settle without penalty during the sixth-month deferred period), then 120 months. This means our average door can cost as little as £30 per month*
  

*Learn more about our Windows and Doors Finance options.

Shaun from our finance provider attended the open weekend to help & support finance applications. We expect the BNPL to be very popular with customers. 

Support from a strong and capable team

Ensuring that all in the Leicestershire area have access to beautiful doors and windows, means running our office in the most efficient and professional way possible. 

We have invested in new software to better integrate and automate our processes, from initial enquiry to after-care service. 

We have invested in a new delivery van which means we can service more homeowners in the local area. 

We have expanded our team of door and window fitters, as well as our office team.

Taking on our office manager, Jo, means that Lisa Kettell, our Marketing Director and wife to John, is able to focus full-time on building the Kettell brand. Lisa is ably assisted by another Lisa (Ferns) who joined Kettell as a digital marketing apprentice and who will play a key part in ensuring that the most appropriate medium (whether that be blogs, FAQs, how-to guides, videos or case studies) is used to impart knowledge in our new Knowledge Bank.

We are also super proud to be supporting youngsters into the industry with the appointment of our second apprentice Riley. Riley joins Jack, already a year into his journey with Kettell. Between them, they  support our experienced installers Will & Darren. Watch out for more information on the scheme & Jack & Riley’s experiences so we can encourage more youngsters to consider a career in Fenestration.

Knowledge bank on doors and windows

Co-founder and Managing Director, John Ketell, is as passionate about doors and windows today as he was when he first started the business with his dad, John Snr – from the way in which they perform and are fitted, to their aesthetic appeal. When Government legislation dictated that all windows – both new and replacement – were to be fitted with trickle vents, John understood that not all customers would appreciate their look. He took the time to work with a local supplier to design a vent cover to improve the aesthetics, and was one of the first to do so.

“We have always been generous in imparting our knowledge on windows and doors, and will be spending time over the coming months to showcase this in an easy-to-access Knowledge Bank which, we hope, will make Leicestershire homeowners as excited about doors and windows as we are!”

The opportunity to buy doors and windows online with Kettell Trade!

We appreciate there are times – perhaps when an extension is being built – when our customers may wish to use an installer other than Kettell. 

Our new e-commerce venture will provide the opportunity for you or your builder to purchase windows and doors & required accessories directly from us. Not only does this give you the certainty that you are investing in a quality product, it gives you ready access to the product knowledge of the Kettell team. 

All in all, exciting times ahead. We look forward to sharing that journey with you!

Cheers to the future & carrying on the legacy …